Terms of Service

1. Acceptance of Terms

By signing up for or using CallFlow ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users of CallFlow, including business owners and their customers.

2. Description of Service

CallFlow provides an AI-powered virtual receptionist service for local home service businesses. The Service includes:

A dedicated phone number for your business that is answered automatically 24/7.
AI-powered call handling, lead capture, and conversation management.
Appointment booking integrated with your Google Calendar.
SMS confirmation messages sent to callers who verbally consent during the call.
Call summaries and job notifications delivered to business owners and technicians.

3. Eligibility

You must be at least 18 years of age to sign up for CallFlow as a business owner. By using the Service, you represent that you have the legal authority to enter into these Terms on behalf of yourself or your business.

4. Account Responsibilities

As a CallFlow user, you are responsible for:

Providing accurate and up-to-date business information during setup.
Ensuring your use of the Service complies with all applicable laws and regulations.
Not using CallFlow for any unlawful, deceptive, or harmful purpose.
Keeping your account credentials secure and confidential.

5. SMS Messaging

      Opt-In: CallFlow sends SMS messages only to callers who have verbally consented during a phone call. By completing a booking through our AI receptionist, callers agree to receive a one-time appointment confirmation via SMS.

      Opt-Out: Recipients can reply STOP at any time to stop receiving messages. For help, reply HELP. Message and data rates may apply.

CallFlow does not send unsolicited marketing messages. All SMS messages are transactional and service-related only. Business owners using CallFlow are responsible for ensuring their use of SMS messaging complies with applicable laws including the Telephone Consumer Protection Act (TCPA).

6. Pricing and Billing

CallFlow is offered on a monthly subscription basis. Current pricing is displayed on our website. Early adopter pricing is locked in for the duration of your active subscription. We reserve the right to change pricing for new subscribers at any time with reasonable notice.

Subscriptions are billed monthly. You may cancel at any time and your service will remain active until the end of your current billing period. We do not offer refunds for partial months.

7. Cancellation

You may cancel your CallFlow subscription at any time by contacting us at the email below. There are no cancellation fees, no contracts, and no minimum commitment. Upon cancellation your dedicated phone number will be deactivated at the end of the billing period.

8. Limitations of Service

CallFlow is powered by AI and automation. While we strive for accuracy and reliability, we cannot guarantee that:

Every call will be handled perfectly or without errors.
The Service will be available 100% of the time without interruption.
All appointments booked through the Service will be accurate in every circumstance.

Business owners are responsible for reviewing call summaries and confirming appointments with their customers where necessary.

9. Intellectual Property

All content, branding, and technology associated with CallFlow is the property of CallFlow and its operators. You may not copy, reproduce, or distribute any part of the Service without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, CallFlow shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to missed calls, lost business, or scheduling errors. Our total liability to you shall not exceed the amount you paid us in the most recent 30-day period.

11. Termination

We reserve the right to suspend or terminate your access to CallFlow at any time if we determine you are using the Service in violation of these Terms, applicable law, or in a manner that harms other users or third parties.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising from these Terms or your use of CallFlow shall be resolved through good-faith negotiation or, if necessary, binding arbitration.